Terms of service

Effective Date: March 29, 2026

Welcome to Huddle Bread & Co. These Terms of Service (“Terms”) govern your access to and use of the Huddle Bread & Co. website, online store, and related services (collectively, the “Site”), operated by Chembe Collaborative LLC, dba Huddle Bread & Co. (“Huddle Bread & Co.,” “we,” “us,” or “our”).

By visiting our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or place an order.

1. Business Information

Chembe Collaborative LLC
DBA Huddle Bread & Co.
1273 N Dominion Ave
Pasadena, CA 91104
Email: lindi@huddlebreadco.com

2. Eligibility

You must be at least 18 years old to place an order through our Site. By placing an order, you represent that you are at least 18 years old and have the legal authority to enter into these Terms.

You are responsible for any person you authorize to act on your behalf, including anyone you send to pick up an order.

3. Products

We sell baked goods and other food items, including:

  • baked goods produced by us in accordance with applicable cottage food laws; and
  • sealed third-party packaged goods offered for resale.

All products are subject to availability. We reserve the right to modify, substitute, discontinue, or limit any product, flavor, size, packaging, quantity, pickup option, delivery option, or offering at any time without notice.

We make reasonable efforts to describe and display products accurately, but actual products may vary from photos or descriptions due to seasonality, ingredient availability, handmade preparation, packaging changes, and similar factors.

4. Orders; Acceptance; Availability

All orders must be placed in advance through our Site and must be paid in full at checkout.

Submission of an order does not guarantee acceptance. We reserve the right, in our sole discretion, to accept, reject, limit, or cancel any order for any lawful reason, including without limitation:

  • product or ingredient unavailability;
  • production or capacity limits;
  • scheduling constraints;
  • delivery-area restrictions;
  • pricing or listing errors;
  • suspected fraud or misuse; or
  • events beyond our reasonable control.

If we cancel an order after payment has been received, our sole obligation is to refund the amount paid for the canceled item(s) or order.

5. Pricing; Taxes; Errors

All prices are listed in U.S. dollars and are subject to change without notice. Applicable taxes, fees, and charges may be added at checkout.

We reserve the right to correct pricing, typographical, inventory, or descriptive errors at any time, including after an order has been submitted. If a material error affects your order, we may cancel the order and issue a refund.

6. Final Sale; No Cancellations; No Changes; No Refunds

Because our products are prepared in advance and often made in limited quantities, all sales are final unless otherwise required by law.

Once an order is placed:

  • no cancellations are permitted;
  • no changes are permitted;
  • no refunds are permitted.

This includes requests to change pickup times, products, quantities, delivery options, delivery addresses, or other order details after checkout.

If we are unable to fulfill your order and cancel it ourselves, we will refund the amount paid for the affected order or item. Except as expressly stated in these Terms or as required by law, no refunds, credits, replacements, or rescheduling are guaranteed.

7. Pickup

Most orders are offered for pickup. Pickup dates, time windows, locations, and available pickup slots vary from sale to sale and are communicated through the Site and/or order communications.

Customers are responsible for selecting an available pickup time slot at checkout when applicable.

Unless otherwise stated:

  • pickup is available only during the designated pickup window;
  • there is no grace period for late pickup;
  • if you do not pick up your order during the designated pickup window, you forfeit the order and all amounts paid;
  • we are not responsible for the quality, freshness, condition, or safety of any order not picked up on time; and
  • we may, but are not required to, hold, replace, remake, reissue, or refund a missed order.

Pickup may occur at our home address or at another location, including a pop-up, event, or market location, as designated for the applicable sale.

You may authorize another person to pick up your order. Any person who picks up an order on your behalf is deemed authorized by you, and delivery of the order to that person fully satisfies our obligation to you.

Risk of loss and responsibility for the order transfer to you immediately upon pickup by you or your designated representative.

8. Local Delivery

We may offer limited local delivery for certain orders, dates, products, order minimums, ZIP codes, neighborhoods, or service areas. Delivery availability, fees, minimums, and limits are determined by us and may be adjusted at any time through the Site.

Unless otherwise stated:

  • delivery windows are approximate only and are not guaranteed;
  • if no one is available to receive the order, we may leave it at the door or another location we reasonably determine;
  • once an order is dropped off at the delivery address provided, it is deemed delivered; and
  • risk of loss and responsibility for the order transfer to you immediately upon drop-off.

We are not responsible for theft, spoilage, weather exposure, contamination, pests, animals, address errors, access issues, gate issues, building entry issues, or any decline in product quality after delivery.

9. Product Handling; Food Safety

You are responsible for promptly refrigerating, storing, serving, transporting, reheating, and otherwise handling products appropriately after pickup or delivery.

We are not responsible for quality, freshness, or safety issues arising after pickup or delivery, including issues resulting from delay, temperature exposure, travel time, stacking, mishandling, or improper storage.

10. Allergens; Dietary Information

Our kitchen and products may contain or come into contact with common allergens, including but not limited to:

  • wheat,
  • milk,
  • eggs,
  • soy,
  • peanuts,
  • tree nuts,
  • sesame,
    and other allergens.

We do not accommodate allergy requests and do not guarantee that any product is allergen-free.

Our products are not recommended for individuals with severe allergies or hypersensitivities.

Any ingredient, dietary, or product information we provide is for general informational purposes only and should not be relied upon as medical, nutritional, or allergy advice. Customers are solely responsible for determining whether a product is appropriate for themselves or anyone who consumes it.

11. Customer Information

You agree to provide current, complete, and accurate purchase, contact, pickup, and delivery information. We are not responsible for missed pickups, failed deliveries, or missed communications resulting from inaccurate or incomplete information you provide.

12. Communications; Email; SMS

By providing your email address or mobile number, you consent to receive transactional communications from us relating to your order, including confirmations, updates, reminders, pickup instructions, and delivery notifications.

If you separately opt in to marketing, you also agree that we may send you promotional emails and/or text messages regarding products, launches, events, offers, reminders, announcements, and related marketing content. Consent to receive marketing communications is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may unsubscribe from marketing emails using the unsubscribe link in the email and opt out of marketing texts by replying STOP.

13. Reviews; Photos; User Content

If you submit reviews, comments, photos, testimonials, suggestions, messages, survey responses, or other content to us or through the Site (“User Content”), you grant Huddle Bread & Co. a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable right to use, reproduce, modify, adapt, publish, distribute, display, and otherwise use that User Content for any lawful business purpose, including marketing, advertising, website content, social media, analytics, and promotional use.

You represent that:

  • you own or control the rights to the User Content;
  • our use of the User Content will not violate any third-party rights; and
  • the User Content is not unlawful, infringing, misleading, defamatory, obscene, or otherwise objectionable.

We may remove or refuse to post any User Content at any time and for any reason.

14. Product Photography

We may photograph, film, or otherwise capture images of products we make and may use those images for portfolio, website, social media, promotional, editorial, and other lawful business purposes unless we expressly agree otherwise in writing in advance.

15. Intellectual Property

The Site and all content on it, including text, logos, branding, graphics, photographs, product names, descriptions, and designs, are owned by or licensed to Huddle Bread & Co. and are protected by applicable intellectual property laws.

No right, title, or interest in our intellectual property is transferred to you except for the limited right to use the Site for personal, non-commercial shopping in accordance with these Terms.

16. Prohibited Uses

You may not use the Site:

  • for any unlawful purpose;
  • to violate any law or regulation;
  • to infringe our intellectual property or the rights of others;
  • to submit false, misleading, or fraudulent orders;
  • to interfere with the Site’s operation or security; or
  • to transmit malware, spam, or harmful code.

We may suspend or terminate access to the Site for any violation of these Terms.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, ALL PRODUCTS, AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUDDLE BREAD & CO., CHEMBE COLLABORATIVE LLC, AND THEIR OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SITE, ANY ORDER, ANY PRODUCT, PICKUP, DELIVERY, DELAY, MISSED PICKUP, MISDELIVERY, SPOILAGE AFTER TRANSFER, ALLERGEN EXPOSURE, OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY ORDER, PRODUCT, OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

19. Indemnification

You agree to defend, indemnify, and hold harmless Huddle Bread & Co., Chembe Collaborative LLC, and their owners, members, managers, officers, employees, contractors, agents, and representatives from and against any claims, losses, damages, liabilities, judgments, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • your breach of these Terms;
  • your misuse of the Site;
  • your violation of any law or third-party right;
  • your negligence, misconduct, or misuse of products after pickup or delivery;
  • any person to whom you provide or serve our products; or
  • any User Content you submit.

20. Force Majeure

We are not liable for any delay, failure, cancellation, shortage, or inability to perform caused by events beyond our reasonable control, including acts of God, severe weather, natural disasters, fire, power outages, supply shortages, labor disruptions, public health events, transportation disruptions, government action, internet outages, payment processor outages, market closures, or safety concerns.

21. Governing Law; Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms, the Site, or any order must be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction and venue of those courts.

22. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

23. Changes to These Terms

We may update these Terms at any time by posting the revised version on the Site. The updated Terms are effective upon posting unless otherwise stated. Your continued use of the Site after any changes constitutes acceptance of the updated Terms.

24. Contact

Questions about these Terms may be sent to: lindi@huddlebreadco.com