Privacy policy

Effective Date: March 29, 2026

This Privacy Policy describes how Chembe Collaborative LLC, dba Huddle Bread & Co. (“Huddle Bread & Co.,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, sign up for emails or text messages, submit a form, leave a review, or otherwise interact with us.

1. Contact Information

Chembe Collaborative LLC
DBA Huddle Bread & Co.
1273 N Dominion Ave
Pasadena, CA 91104
Email: lindi@huddlebreadco.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • your name;
  • email address;
  • mobile number;
  • billing address;
  • delivery address;
  • order details and order history;
  • pickup and delivery selections;
  • payment status and transaction details;
  • communications, messages, reviews, and support requests;
  • marketing preferences;
  • device, browser, and usage information;
  • IP address and Site interaction data; and
  • photos, testimonials, or other content you choose to submit.

Payment card information is generally processed by our payment and ecommerce providers and is not stored directly by us except as made available through those platforms.

3. How We Collect Information

We collect information:

  • directly from you when you place an order, subscribe to emails or texts, fill out a form, leave a review, contact us, or otherwise submit information;
  • automatically through cookies, pixels, tags, analytics tools, and similar technologies when you browse our Site or interact with our emails or messages; and
  • from service providers and platform partners, including Shopify and related commerce, messaging, analytics, and payment tools.

4. How We Use Personal Information

We may use personal information to:

  • provide and operate our Site;
  • process, fulfill, deliver, and manage orders;
  • communicate with you about orders, pickups, deliveries, updates, and customer service;
  • send marketing emails and text messages where you have opted in or where otherwise permitted by law;
  • personalize and improve our products, services, and customer experience;
  • measure Site traffic, engagement, and marketing effectiveness;
  • detect, prevent, and investigate fraud, misuse, and security issues;
  • comply with legal obligations and enforce our policies; and
  • protect our rights, property, safety, and customers.

5. Email and SMS Marketing

If you opt in, we may send you promotional emails and/or text messages about product launches, bake drops, local delivery availability, restocks, reminders, events, and promotions.

We may use the contact information you provide, along with order history, browsing activity, and interactions with our emails, text messages, or Site, to personalize our communications and improve our marketing.

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email. You may opt out of marketing texts by replying STOP. Message frequency may vary. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchase.

We may use Shopify and related service providers to send and manage these communications and to maintain subscriber records, consent preferences, and campaign performance data.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate the Site, remember preferences, measure performance, analyze traffic, and support advertising or remarketing.

These technologies may be used by Shopify and, if enabled now or in the future, by analytics or advertising partners such as Google, Meta, or other service providers.

7. How We Share Information

We may share personal information with:

  • Shopify and related ecommerce infrastructure providers;
  • payment processors;
  • delivery, logistics, and fulfillment providers;
  • email and SMS service providers;
  • analytics, hosting, and technology vendors;
  • professional advisors such as lawyers, accountants, and insurers;
  • regulators, courts, law enforcement, or other parties when required by law or necessary to protect rights and safety; and
  • a buyer or successor in connection with a business transaction involving our business.

We do not sell personal information for money.

8. User Content

If you submit reviews, photos, testimonials, or other content to us, we may use that content in accordance with our Terms of Service.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Choices

You may choose not to provide certain information, but doing so may limit your ability to place orders or use parts of the Site.

You may:

  • unsubscribe from marketing emails;
  • opt out of marketing texts by replying STOP;
  • disable cookies through your browser settings in some cases; and
  • contact us to request updates or corrections to certain information.

12. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, depending on whether those laws apply to our business and the specific circumstances. Those rights may include the right to know, delete, correct, or opt out of certain uses of personal information.

To submit a privacy-related request, please contact: lindi@huddlebreadco.com

13. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Site.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on the Site. Changes are effective when posted unless otherwise stated.

15. Contact

Questions or privacy requests may be sent to: lindi@huddlebreadco.com